Customer Service
Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.
RECENT HEADLINES
October 12th, 2025
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AnswerConnect offers 24/7 live answering with professional receptionists using franchisor-approved scripts to ensure a warm, consistent brand experience.
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Director of Brand Marketing shares strategies to establish community connections as a way to raise brand awareness
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Franchise executives gathered to examine the many facets of the customer experience.
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Restaurants win with loyalty programs that increase sales and customer engagement
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Developing a positive customer experience is established throughout all parts of a franchise's operations and can lead to increased profitability
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AI is transforming customer service by taking over tasks traditionally done by humans
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Delivering a consistent experience and responding to feedback can enhance customer service and retention results
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Franchise also upgrades POS system to increase operating efficiency
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Despite many companies and employees feeling good about their customer service, improvements are needed to boost business results
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Franchisors need to deeply understand their patrons and anticipate their needs
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Increased role of AI in franchise operations takes center stage at this year's conference
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Marketing professionals from Premium Service Brands, Zaxby's, Buzz Franchise Brands, and Moran Family of Brands discuss how teamwork elevates the guest experience
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Retaining customers is an essential part of a business' success now and in the future
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Franchise Update digs into nontraditional locations, customer experience, and the University of Louisville's Yum! Center for Global Franchise Excellence
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Eliminate whatever gets in the way of people doing business with you
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The right location isn't as important as the experience your brand consistently delivers
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By offering high-quality products and services, franchisors provide profitable revenue streams for franchisees
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Mobile brands can engage with customers through convenience and personalization
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CMO/COO Summit to focus on greater collaboration between franchise marketing and operations
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The Franchise Customer Experience Certification program links CX strength with profitability
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Make it easy for your customers to complain--as long as you've trained your staff to handle it professionally
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Take your consumer service to the next level at the 2024 Franchise Customer Experience Conference, June 17-20 in Atlanta
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Boost profitability and employee satisfaction with a culture that places customer experience first
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Act quickly and take responsibility when dealing with customer complaints
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The Franchise Customer Experience Conference (FCXC) returns to Atlanta June 17-20 for the annual gathering of franchise marketing pros
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Customer service expert John Tschohl outlines 6 foundational steps franchisees can take to deliver great customer service
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Make sure you are training your employees on soft skills
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By testing service aptitude, you can boost your employees' ability to serve customers.
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Franchisee Greg Thomas innovatively promotes Great Clips, distinguishing it from competitors with engaging experiences, NASCAR sponsorships, and unique promotions
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- 3,910 Reads 1 Shares
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