Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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MY SALON Suite
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MY SALON Suite
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MY SALON Suite
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Chief Brand Officer discusses developing a culture of appreciation for customers and franchisees
  • Franchise Update Media
  • 2,626 Reads 5 Shares
AI is transforming customer service by taking over tasks traditionally done by humans
  • John DiJulius
  • 3,695 Reads 5 Shares
Delivering a consistent experience and responding to feedback can enhance customer service and retention results  
  • Kevin Behan
  • 2,945 Reads 2 Shares
Franchise also upgrades POS system to increase operating efficiency 
  • Kevin Behan
  • 4,232 Reads 3 Shares
Despite many companies and employees feeling good about their customer service, improvements are needed to boost business results  
  • John Tschohl
  • 2,786 Reads 1 Shares
Franchisors need to deeply understand their patrons and anticipate their needs
  • Colleen McMillar
  • 3,126 Reads 6 Shares
Increased role of AI in franchise operations takes center stage at this year's conference
  • Franchise Update Media
  • 3,595 Reads 4 Shares
Marketing professionals from Premium Service Brands, Zaxby's, Buzz Franchise Brands, and Moran Family of Brands discuss how teamwork elevates the guest experience
  • Kevin Behan
  • 3,067 Reads 10 Shares
Retaining customers is an essential part of a business' success now and in the future
  • Kevin Behan
  • 3,098 Reads 4 Shares
Franchise Update digs into nontraditional locations, customer experience, and the University of Louisville's Yum! Center for Global Franchise Excellence
  • Kerry Pipes
  • 2,975 Reads 3 Shares
Eliminate whatever gets in the way of people doing business with you
  • John Tschohl
  • 3,486 Reads 5 Shares
American Family Care
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American Family Care
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American Family Care
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The right location isn't as important as the experience your brand consistently delivers
  • John DiJulius
  • 3,477 Reads 3 Shares
By offering high-quality products and services, franchisors provide profitable revenue streams for franchisees
  • Kevin Behan
  • 3,143 Reads 6 Shares
Mobile brands can engage with customers through convenience and personalization
  • Josh York
  • 2,920 Reads 1 Shares
CMO/COO Summit to focus on greater collaboration between franchise marketing and operations
  • Franchise Update Media
  • 4,413 Reads 2 Shares
The Franchise Customer Experience Certification program links CX strength with profitability
  • Kevin Behan
  • 3,476 Reads 6 Shares
Make it easy for your customers to complain--as long as you've trained your staff to handle it professionally
  • John DiJulius
  • 3,252 Reads 4 Shares
Take your consumer service to the next level at the 2024 Franchise Customer Experience Conference, June 17-20 in Atlanta
  • Franchise Update Media
  • 4,972 Reads
Boost profitability and employee satisfaction with a culture that places customer experience first
  • Annie Oeth
  • 3,854 Reads
Act quickly and take responsibility when dealing with customer complaints
  • John Tschohl
  • 3,770 Reads 5 Shares
The Franchise Customer Experience Conference (FCXC) returns to Atlanta June 17-20 for the annual gathering of franchise marketing pros
  • Annie Oeth & Eddy Goldberg
  • 2,938 Reads
Broken Yolk
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Broken Yolk
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Broken Yolk
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Customer service expert John Tschohl outlines 6 foundational steps franchisees can take to deliver great customer service
  • John Tschohl
  • 3,312 Reads 2 Shares
Make sure you are training your employees on soft skills
  • John DiJulius
  • 4,155 Reads 2 Shares
By testing service aptitude, you can boost your employees' ability to serve customers.
  • John DiJulius
  • 3,755 Reads
Franchisee Greg Thomas innovatively promotes Great Clips, distinguishing it from competitors with engaging experiences, NASCAR sponsorships, and unique promotions
  • M. Scott Morris
  • 3,705 Reads 1 Shares
Successful franchisees keep looking for ways to serve their customers' current and future needs.
  • M. Scott Morris
  • 3,913 Reads 8 Shares
How United Franchise Group's focus on the customer experience and its 11 brands drives franchisee profits
  • Franchise Update Media
  • 3,089 Reads 25 Shares
Team members need to know they're in position to affect the choices customers make.
  • M. Scott Morris
  • 4,532 Reads 42 Shares
6 ways to become a top customer service company in 2024
  • John DiJulius
  • 3,837 Reads 3 Shares
Our February roundup of consumer experience news and trends
  • Eddy Goldberg
  • 4,688 Reads
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