Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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A simple interaction can have profound effects on a customer's emotional well-being
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The end goal is to get the problem resolved, not to put employees on the defensive
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Franchise executives discuss how to balance the power of AI and technology with personal interaction to optimize customer experience
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Franchise leaders discuss how they improve operations, efficiency, and the customer experience by collecting data through the latest technology platforms
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Although franchises are national brands, customers often think locally when evaluating their closest franchise location
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Employees who complain are an opportunity for growth, reflection, and improvement
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Brands have the opportunity to stand out from the competition by offering a personalized experience and building relationships with the customer
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How you and your employees treat your customers is critical
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Delivering exceptional CX is indispensable for sustainable growth in franchising
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The company prioritizes character and chemistry over competency when hiring
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Annual conference provides top insights and strategies for franchise leaders to deliver outstanding experiences for customers
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Customer experience leaders consistently outperform competitors and the stock market
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Advertising and quality products go only so far
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Developing a strong company culture and employee experience can lead to greater customer satisfaction
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A customer experience action statement clarifies employees' daily roles
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CEO shares tips for marketing and engaging with customers to enhance brand experience
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Everyone deserves high-quality customer service, so get what you deserve
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Development programs can help train future leaders
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Placing an increased focus on personalized AI interaction can lead to greater customer satisfaction and loyalty
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AI-operator systems prevent missed calls while decreasing wait times and increasing customer satisfaction  
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Companies must train employees in a customer-first culture to develop successful teams
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Personalizing interactions and leveraging the latest in technology can benefit both customers and franchise employees
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High prices and complaints about customer service are leading to a decrease in QSR consumer traffic
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Successful companies empower employees to make decisions to best serve the customer 
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