Franchise Marketing
Franchises provide a wide variety of goods and services to customers nationwide. The marketing support, programs, and processes used to educate and attract customers to their franchise products and services ensure success for both franchisees and corporate locations.
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October 12th, 2025
 Cinch helps multi-unit franchise owners simplify customer retention, automate marketing, and gain the insights they need to scale—all in one platform. With email, text, and direct mail marketing, automated customer communication, online review mana...
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Reports detail discussions from the 2025 Franchise Customer Experience Conference
- Kerry Pipes
- 1,533 Reads 9 Shares
At FCXC, franchise leaders shared their extensive expertise and gained valuable insights
- Kerry Pipes
- 1,382 Reads 2 Shares
Be friendly to your customers in every way you communicate
- John DiJulius
- 1,517 Reads 2 Shares
Wonderly exec discusses how the brand attracts and supports franchisees with data and technology
- Franchise Update Media
- 1,392 Reads 4 Shares
Franchises can optimize the customer experience with technology by providing convenience, value, and quality
- Casey Morford
- 1,587 Reads 8 Shares
Franchise's emphasis on grassroots marketing is a key to retaining current members and attracting new customers
- Kevin Behan
- 2,583 Reads 29 Shares
This issue is characterized by the dynamic intersection of technology, innovation, marketing, and franchise leadership
- Kerry Pipes
- 1,864 Reads 1 Shares
In today's fast-paced world, customers appreciate the ease of shopping with Amazon
- John Tschohl
- 2,440 Reads 4 Shares
New annual report reveals how brands handle their online reputations by franchise sector
- Franchise Update Media
- 1,934 Reads 2 Shares
Franchise marketing executives discuss how they collaborate with other team members to optimize the customer experience
- Kevin Behan
- 2,533 Reads 3 Shares
Innovation Awards finalists share insights behind top franchise marketing and branding campaigns
- Kevin Behan
- 1,893 Reads 12 Shares
A simple interaction can have profound effects on a customer's emotional well-being
- John DiJulius
- 2,009 Reads 2 Shares
The end goal is to get the problem resolved, not to put employees on the defensive
- John Tschohl
- 1,694 Reads 2 Shares
Franchise executives discuss how to balance the power of AI and technology with personal interaction to optimize customer experience
- Kerry Pipes
- 1,589 Reads 11 Shares
Earlier this year, Pat O'Toole stepped into the top marketing office at Unleashed Brands
- Kerry Pipes
- 2,856 Reads 24 Shares
Franchise marketing professionals with Hot Dish Advertising discuss working with different departments
- Franchise Update Media
- 2,203 Reads 10 Shares
Franchise marketing professionals with Buzz Franchise Brands discuss working with different departments
- Franchise Update Media
- 1,848 Reads 2 Shares
Franchise marketing professionals with Express Employment Professionals discuss working with different departments
- Franchise Update Media
- 1,771 Reads 3 Shares
Franchise leaders discuss how they improve operations, efficiency, and the customer experience by collecting data through the latest technology platforms
- Kevin Behan
- 2,385 Reads 10 Shares
Although franchises are national brands, customers often think locally when evaluating their closest franchise location
- Steven Toole
- 2,336 Reads 16 Shares
Franchise marketing professional with HTeaO discuss working with different departments
- Franchise Update Media
- 1,998 Reads 2 Shares
Employees who complain are an opportunity for growth, reflection, and improvement
- John DiJulius
- 1,979 Reads 3 Shares
Brands have the opportunity to stand out from the competition by offering a personalized experience and building relationships with the customer
- Tim Sharp
- 1,586 Reads 3 Shares
How you and your employees treat your customers is critical
- John Tschohl
- 1,531 Reads 3 Shares
AFMR examines how franchises are increasingly using AI to assist with customer feedback and satisfaction
- Franchise Update Media
- 2,144 Reads 2 Shares
A brand refresh requires extensive planning with messaging and visuals, but can lead to greater customer awareness
- Marci Kleinsasser, CFE
- 1,920 Reads 48 Shares
Delivering exceptional CX is indispensable for sustainable growth in franchising
- Kerry Pipes
- 2,429 Reads 5 Shares
AFMR looks at franchisee involvement with marketing and advertising through franchise advisory groups
- Franchise Update Media
- 1,938 Reads 5 Shares
The company prioritizes character and chemistry over competency when hiring
- John DiJulius
- 3,808 Reads 8 Shares
Jed Lewis wants everyone to feel at home at Five Iron Golf
- Kerry Pipes
- 2,492 Reads 3 Shares
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